At Chauffeur sur Mesure, the protection of your personal data is a priority.
This privacy policy aims to inform you transparently about the collection, use, and protection of your data when you use our website and services.

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1. Data Controller

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2. Data Collected

We only collect the data necessary for the proper performance of our services:

• Contact information (first name, last name, phone number, email address)
• Booking information (pick-up location, destination, date and time of the trip)
• Billing and payment information (secure payments via our partners Stripe/PayPal)
• Technical browsing data (IP address, cookies, browser type).

3. Purpose of Data Collection

Your data is used to:

• Process your booking requests and manage your trips
• Communicate with you (confirmation, reminders, after-sales service)
• Manage billing and accounting
• Improve our website and services through browsing statistics.

4. Legal Basis for Processing

The processing of your data is based on:

• Contract performance: to manage your bookings and trips
• Your consent: for the use of cookies or sending marketing information
• Our legal obligations: for invoicing and data retention.

5. Data Sharing

Your data is never sold or transferred.
It may only be shared with:

• Our partner drivers to carry out your trips
• Our technical providers (hosting, payment solutions, booking tools)
• Legal authorities if required by law.

6. Data Retention Period

• Booking-related data: retained for 3 years after the last contact
• Billing data: retained for 10 years (legal obligation)
• Cookies: maximum duration of 13 months.

7. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access, rectification, and erasure of your data
• Right to object and to restrict processing
• Right to data portability
• Right to withdraw your consent at any time.

To exercise your rights, contact us at:
📧 contact@chauffeursurmesure.com

8. Cookies

Our website uses cookies to improve the user experience and measure traffic.
You can manage your preferences via your browser settings or refuse optional cookies during your visit.

9. Data Security

We implement technical and organizational measures (HTTPS connection, secure payments, GDPR-compliant hosting) to protect your data from any unauthorized access.

10. Changes

This privacy policy may be updated at any time.
The date of the last update will be indicated at the bottom of this page.